Ep 36: Mastering Client Relations with Sonia Barney
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Join Shauna Lynn for an inspiring conversation with Sonia Barney, a talented interior designer from Idaho Falls. HGTV ignited Sonia's early passion for transitioning from high-end kitchen and bath design. Sonia has built a successful business in Idaho, all while managing her family's unique needs. Sonia candidly shares the reality behind the glamorized perception of design work and the systems she's developed to balance her business and family life, offering invaluable insights into client expectations and the inner workings of the design industry.
Sonia provides knowledge on managing expectations in construction projects. By fostering transparency and authenticity, Sonia demonstrates how her business tools can transform client relationships and prevent mid-project frustrations, strengthening trust and communication.
Delve into the importance of clarity and communication within project management as Sonia highlights strategies to streamline client interactions. Shauna Lynn and Sonia discuss the critical role of clear terminology, glossaries, and ongoing conversations in maintaining alignment and preventing misunderstandings. Whether it's through digital or printed project maps, Sonia showcases the benefits of catering to different client preferences, reinforcing the value of a structured approach.
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Resources:
Set up a free Introductory Business Planning Session with Shauna Lynn: AboutShaunaLynn.com/plan
Learn more about the show: AboutShaunaLynn.com/podcast
LuAnn Nigara: https://luannnigara.com/
Power Talk Friday: https://luannnigara.com/ptft/
Sonia Barney Design:
Learn More About Sonia: https://www.soniabarneydesign.com/
Sonia Barney Instagram: https://www.instagram.com/soniabarneydesign/
About Sonia Barney
I am Sonia Barney, Owner and Principal designer at Sonia Barney Design in Idaho Falls, Idaho. With a Bachelor's Degree in Interior Design and 18+ years of experience in design and construction, and while raising two autistic boys, I know firsthand that life is more successful with a combination of creative thinking and organization. I am a self-proclaimed nerd who loves to problem solve and create thoughtfully organized plans in both my design projects and my business.